FAQs

Our main office is in United States

Yes, our phone number is +86 18191762135, 10:00 AM - 1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT). Or you may leave a voice message with your call back number and we’ll get back to you as soon as possible. Please do not hesitate to chat with us as well.

No. Glojewels is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

You can contact us in three ways. a.Email us at service@glojewels.com. We will response you once we received your message. If you don't receive a response, please ensure you've used the correct email address and try again. b.If you browse our products on our Facebook Page, you can directly message us there. c. Call us. +86 18191762135, 10:00 AM - 1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT). Or you may leave a voice message with your call back number and we'll get back to you as soon as possible.

Natural Gemstones and 6A Moissanite and Eco-friendly Stone.

our products are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. Glojewels uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

For regular clean, we recommend that you use our Silver Jewelry Polishing Cloth, which is infused with a special jewelry cleaner. You can also use a soft cloth made of 100% cotton.

All Glojewels Items & shipping fees have contained the tax. International orders may incur additional charges due to taxes, tariffs, and duties imposed by the destination country. Glojewels is not responsible for these additional fees. All fees are to be paid for by the customer at the time of delivery

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please contact us.

Sometimes, the shipping information may take a while to update. If your shipment originates from our international warehouses, the information might not be updated while it's in transit or clearing customs. Updates will likely resume once it reaches a local shipping station. At times, the shipping company might not have updated the package details. We will try to update that info for you or you can submit a ticket for more help.

There could be several reasons why your package was returned to us.

If you have received a tracking number, it means your parcel has been dispatched. Initially, your parcel will leave our warehouse and be transported by plane to the shipping company's processing center. The shipping company will then collect the parcels from the airport. Once they have scanned your parcel, the tracking information will be updated on their website. Please allow 2-4 days for the tracking information to show activity after it has left our warehouse. Additionally, please be patient as it may take some time for the courier to update the latest tracking details after the parcel reaches the next station.

Delivery Time is the sum of Processing Time and Shipping Time. The popular styles can be shipped out in 1-3 working days；engraved or custom orders may take up to 5-7 working days.

Detailed shipping time depends on the shipping method you selected. Standard shipping usually takes about 5-7 working days and Express shipping usually takes about 3-4 working days. Pre-sale products have their own separate delivery times, which are usually detailed on the product page. We have a good cooperation with major logistics company, such as yunexpress. All our packages could be shipped to worldwide.

Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.

Our order confirmation email is sent to you at the same time as your order, and a series of subsequent emails are sent to the email address you filled in when you placed your order. If you have not received the email, there is a high probability that the email address is incorrect. Please contact us in time, we will be happy to serve you.

You will receive an order confirmation email when your order has been placed successfully. By visiting the "Track My Order" section, you can check the status of your order.

we will ship to you from China, of course, we maintain good cooperation with the major logistics companies(such as yunexpress). So don't worry about the security of your package. all packages from glojewels could be tracked.

If your order hasn't been dispatched, you can either submit a ticket or chat with us to request a cancellation. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Please e-mail us at service@glojewels.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a "Return & Exchange" authorization will be sent to you.

Of course. We offer a 45-day return policy if you are not satisfied with your order. You may check the details of our 45-day return policy.

Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible.

1. Personalized items with “engravings”, such as rings, necklaces and bracelets, are non-refundable.

2. Special order items such as those with custom sizes and colors are not refundable.

3. Items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.

4. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.

We accept Visa, American Express, Mastercard, Discover, Visa Debit, PAYPAL and MORE. If you wish to pay with multiple credit cards, please contact our customer service service@glojewels.com where our team can assist you further. We do not accept cash, cheques, nor Cash On Delivery payments.

Only one coupon code can be applied per order. If you have more than one coupon code you may use those on your next purchase.

Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

Please consider the following: First, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name) Second, make sure you enter the security code correctly - that's the three digit numbers on the back of your card. Third, your card issuer may have declined your payment – please contact card issuing bank. If the above suggestions don't resolve the issue, consider using another payment method or PayPal, which is often more convenient and secure. Any questions, please feel free to contact us.

You can sign up by clicking the 'My Account' button and following the simple steps. As a convenience, if you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your account information. You can use your account information to check on the status of your order.

You can log in to our website and change email address under “Account>Contact Information>Email Address”. If you still cannot find how to change, please contact us.

Every glojewels newsletter has an unsubscribe link at the bottom. To stop receiving emails, click the link, and confirm the "unsubscribe". It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after you send your request.