To ensure a great user experience, we include a one-year warranty service plan with all our products.
Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece. In the rare event that your item has a defect, please contact our customer service representative at service@glojewels.com, and we'd be happy to assist you. Please include your order number and contact information in your communications with us.
Warranty Terms
1. The customer will be responsible for the shipping fee to send the items back to Glojewels.
2. The customer should make sure that items are safely packed before sending them back. Glojewels will not be responsible for any lost or stolen items.
3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. Glojewels reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear", as determined by our jewelry professionals.
5. One-year warranty service plan starting from the day when the original order was received.
