Shipping Fee

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free One-Year Warranty

To ensure a great user experience, we include a one-year warranty service plan with all our products.

Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece. In the rare event that your item has a defect, please contact our customer service representative at service@glojewels.com, and we'd be happy to assist you. Please include your order number and contact information in your communications with us.

Warranty Terms

1. The customer will be responsible for the shipping fee to send the items back to Glojewels.

2. The customer should make sure that items are safely packed before sending them back. Glojewels will not be responsible for any lost or stolen items.

3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

4. Glojewels reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear", as determined by our jewelry professionals.

5. One-year warranty service plan starting from the day when the original order was received.

We accept international VISA and MasterCard as long as the credit card passes through our fraud screening system We accept American Express, JCB, Diners Club, Visa Debit and Electron from select countries

Our system will automatically show your country's appropriate card options on the checkout page

You will be redirected to a third-party credit/debit card payment partner's website to finish the payment